Faq

Welcome to our FAQ page! Here you'll find quick answers to some of the most common questions we receive. If you need further assistance, feel free to reach out to us at support@craftiquedecor.shop.

📦 Orders & Shipping

Q1: How long does it take to process and ship an order?
A: We process all orders within 48 business hours. Once shipped, you’ll receive a confirmation email with tracking information.

Q2: What are your shipping times?
A: Delivery times are typically:

USA, UK, Canada, Australia: 3–7 business days

Other countries: 9–12 business days Note: Delivery may vary depending on product availability and your location.

Q3: How can I track my order?
A: A tracking link will be sent to your email once your order has shipped. You can also track your order anytime via our website’s “Track Your Order” page.

🔁 Returns & Refunds

Q4: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please refer to our Return Policy page for full details.

Q5: How do I request a return or refund?
A: Email support@craftiquedecor.shop with your order number, reason for return, and any supporting photos if needed. Our team will provide return instructions.

Q6: When will I receive my refund?
A: Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your returned item.

💳 Payments & Security

Q7: What payment methods do you accept?
A: We accept all major credit and debit cards through Stripe, as well as PayPal.

Q8: Is my payment information safe?
A: Yes, all transactions are secured using SSL encryption and processed through trusted gateways. We do not store any payment information.

❌ Order Cancellations

Q9: Can I cancel my order?
A: Orders may be canceled within 12 hours of purchase. After that, your order may already be in processing or shipped.

🛋️ Products & Availability

Q10: Are your products handmade?
A: Many of our items are crafted by artisans or designed with unique aesthetics. Please see individual product pages for more details.

Q11: Do you restock sold-out items?
A: Yes! If an item is out of stock, contact us and we’ll notify you when it becomes available.

📞 Need More Help?

Still have questions?

Email: support@craftiquedecor.shop

Phone: +1 (356) 4456-455

Live Chat: Available during business hours on our website

We’re here to help!